Leadership
Do You Know What You’re Arguing About?
TL;DR – Use the Problem-Solution-Implementation (PSI) Model to get and keep your teams in sync when they’re making decisions and implementing changes in your organization.
Communication
Purpose and Priority – Getting Clear to Get Productive
My tagline for a long time has been “sleep is for the weak,” but the truth is, I love to sleep. I have to make
Communication
Don’t Paint in Seagulls
This is another commonly used analogy from Sandler selling, equally applicable to any other conversation you might have. Again, I’m doing this from memory, so
Communication
Leave Out The Ball Bearings
This is a common story they tell at Sandler sales training, but I’m repeating it here from memory – I might have some of the
Communication
The Open/Closed Principle – Good for Code, Better for Questions
A protocol for asking and answering questions, gathering information, and getting to the best decisions faster. The SOLID principles of object oriented design, includes a
Consulting
Making Decisions Inside the Golden Triangle
Increasing Autonomy at the Edge Through Constraint-based solutions “Solving For The Golden Triangle” is a term I coined several years ago to serve as a
Consulting
Working at the Speed of Zeno’s Paradox
Executing well, now, is better than executing perfectly, later. If you’re old enough to have stayed up and watched Saturday Night Live in the ‘80’s
Communication
The Five-Phase Consulting Apology
How my client taught me to be a better consultant by showing me how to own my mistakes. I have a client who runs a
Communication
Pick Up The Phone!
Why, When, and How to Escalate Communication Channels One of Headspring’s distinguishing characteristics as a provider of professional services to enterprise organizations is that we
Communication
Getting All The Liars in One Room
When is it time to “Call the Meeting?” TL;DR If you have more than two people involved in making a decision, and it’s not happening
Communication
Managing the Emotion Pendulum
How to help clients feel good about a project because it’s their idea to feel good about it. This is a mental model I’ve found
Communication
Teach Like a Boy Scout (or waitress) — The WEDGE Method for Instructing
The Why Teaching others is the best way to confirm that you actually know something. It’s also a great way to re-cement a skill for
Communication
Up-Front Contracts — My First Consulting Tool
Adapted from material I’ve used for coaching our staff at Headspring, where I equip our teams to build great software that transforms organizations. I’ve noticed